Does your phone support eSIM?
Check that it supports eSIM and is network unlocked before you buy
1. Is your phone unlocked?
Most phones in New Zealand are network unlocked and good to go
If you bought your phone from a carrier on a plan, it may be locked to that carrier. A locked phone only works with that carrier's SIM or eSIM.
- 1
Open your SIM or Mobile Network settings and look for an option to add an eSIM or carrier. If it is greyed out or shows an error, the phone is likely locked.
- 2
Try a SIM card from a different carrier. If it works, your phone is unlocked.
- 3
Still locked? Ask your carrier to unlock it. This is usually free once your contract is complete.
2. Check your model
Select your brand to see which models support eSIM
- iPhone Duo
- iPhone 18 Pro (incl. Pro Max)
- iPhone 17 (incl. e/Air/Pro/Pro Max)
- iPhone 16 (incl. e/Plus/Pro/Pro Max)
- iPhone 15 (incl. Plus/Pro/Pro Max)
- iPhone 14 (incl. Plus/Pro/Pro Max)
- iPhone 13 (incl. mini/Pro/Pro Max)
- iPhone 12 (incl. mini/Pro/Pro Max)
- iPhone 11 (incl. Pro/Pro Max)
- iPhone XS (incl. XS Max/XR)
- iPhone SE (2020 and 2022)
iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max are SIM-only in Mainland China, and eSIM-only in Bahrain, Canada, Guam, Japan, Kuwait, Mexico, Oman, Qatar, Saudi Arabia, UAE, and USA.
On iPhone 13 and 14 models, you can only have two eSIMs activated at the same time.
iPhones from mainland China and iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) don't have eSIM capability.
Still not sure?
Contact our support team and we'll help you out