Support
Setup guides and answers to the questions we get asked most. Can't find yours? Use the live chat and we'll help.
Setting up your eSIM
iPhone & iPad
Full step-by-step guide with a video walkthrough.
Android & other devices
Samsung, Google Pixel, and all other eSIM-compatible phones.
Troubleshooting
"Unable to Activate eSIM" on iPhone
Why your iPhone says "Unable to Activate eSIM" or "eSIM Cannot Be Added" when installing your KiwiSim, and how to fix it in a few minutes.
My eSIM is installed but I have no internet
Your KiwiSim eSIM is installed but nothing loads at your destination. The two settings people miss, and how to fix them.
Which SIM is my KiwiSim?
Your KiwiSim eSIM shows up under a generic name like "Mobile Data" or "Travel". How to tell which SIM it is and give it a proper name.